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For service providers interested in adding new services or expanding into new territories, staffing up and training their field organizations and building the infrastructure necessary are key priorities. Those tasks can take time and drain considerable resources. Outsourcing field services and materials management may provide an ideal solution to address such challenges.
Pros and Cons of Outsourcing Field Services and Materials Management
3 Best-Practice Suggestions to Follow After Deciding to Outsource Field Services and Materials Management
It is prudent for companies to seek help for complex or expansive projects that are beyond their in-house skill sets. The good news is there are a number of useful ways to pursue your outsourcing strategy.
- Limit the scope of projects to a few hundred sites to get comfortable before committing to a larger engagement.
- Farm out particular products from your portfolio – perhaps specific high-priority initiatives – as test cases before expanding to other products and services.
- Choose to select a specific geographic area outside of your local market where you want to grow.
How to Evaluate Outsource Providers for Field Services and Materials Management
The tips below will help ensure you choose the provider that will manage your projects successfully:
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Request real-time status and reporting
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Request field service resumes or curriculum vitae
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Ask how the provider will ensure clear and concise communication of procedures and outcomes |
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Assess customer feedback |
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Evaluate the measurable impact on the bottom line |
Many organizations subcontract jobs through other national providers, who subcontract to regional organizations, who subcontract to local affiliates, who in turn subcontract to an individual contractor. This adds incremental layers of profit leeching and unnecessary distillations of instructions to the technicians and onsite project managers. Ideally, providers should seek an outsource firm that maintains direct control over each individual performing the work.
American Communications provides field services and materials management to Tier 1 nationwide carriers, regional carriers, Fortune 500 companies, and government entities. For more information on American Communications’ program offerings, please contact a sales representative at 1.866.593.5931 or at info@go-ac.com.
How American Communications Helped a Nationwide Carrier Save on Operational Expenditures and Shorten Time to Market with their Materials Management Program
A nationwide carrier of high-speed Internet services planned a nationwide wireless network deployment. As part of the expansion, thousands of multi-component network cabinets needed to be built and shipped to over 25 major markets...click here for more.
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